Refund policy

United States Only

This Return, Refund, and Exchange Policy applies to customers in the United States and is designed to comply with Google Merchant Center requirements.

Returns

We accept returns for both defective and non-defective products.

Products must be new, unused, and in original packaging
Return requests must be initiated within 30 days of delivery
Returns are accepted by mail
A free return shipping label is included in the package
No restocking fees are charged

Exchanges

We accept exchanges for eligible products.

Exchange requests must be made within 30 days of delivery
Products must be unused and in original condition
Free return shipping is provided for exchanges

Refunds

Refunds are issued to the original payment method
Once the returned product is received and inspected, refunds are processed within 5 business days
You will receive an email confirmation once your refund is approved and processed

Product Condition

Only new and unused products are eligible for return or exchange

Non-Returnable Items

Gift cards
Downloadable products
Health and personal care items

How to Start a Return or Exchange

To initiate a return or exchange, please contact us at:

Email: support@handmade.store

You will receive return instructions and confirmation of your free return label

Contact Information

Email: support@handmade.store
Phone: +1 551-430-7839