United States Only
This Return, Refund, and Exchange Policy applies to customers in the United States and is designed to comply with Google Merchant Center requirements.
Returns
We accept returns for both defective and non-defective products.
Products must be new, unused, and in original packaging
Return requests must be initiated within 30 days of delivery
Returns are accepted by mail
A free return shipping label is included in the package
No restocking fees are charged
Exchanges
We accept exchanges for eligible products.
Exchange requests must be made within 30 days of delivery
Products must be unused and in original condition
Free return shipping is provided for exchanges
Refunds
Refunds are issued to the original payment method
Once the returned product is received and inspected, refunds are processed within 5 business days
You will receive an email confirmation once your refund is approved and processed
Product Condition
Only new and unused products are eligible for return or exchange
Non-Returnable Items
Gift cards
Downloadable products
Health and personal care items
How to Start a Return or Exchange
To initiate a return or exchange, please contact us at:
Email: support@handmade.store
You will receive return instructions and confirmation of your free return label
Contact Information
Email: support@handmade.store
Phone: +1 551-430-7839